Support
SUPPORT IS OUR TOP PRIORITY!
One of our top priorities at MindMatters Solutions is to provide our clients with prompt and friendly support, whether it’s to answer a question or help resolve an issue. Once a MindMatters solution is installed, our Support Team ensures that customers are supplied with the resources necessary to maximize their return on investment. We assign each customer a Support Specialist who is familiar with their solution and processes, so that they receive guidance that is specific to their needs.
MindMatters Solutions Support Includes:
- Submit support requests via email, phone or web.
- Web-based knowledgebase for documentation and FAQs.
- Prompt and thorough troubleshooting of issues.
- Weekly system checks to ensure the health of your solution.
- Notification and implementation of system updates.
- Remedial training on an variety of topics.


White Papers
We've created a proven set of best practices for innovation, product development, and invention & intellectual property management. Visit our White Paper Library.
Case Studies
Read about how our clients have improved their innovation, product development, and invention & intellectual property management processes.
More Information
Would you like more information on our proven process? SCHEDULE A DISCUSSION ONLINE, or call us now at 412-489-5900 x4.
RESOURCES
White Papers
We’ve created a proven set of best practices for innovation, product development, and invention & intellectual property management. Visit our White Paper Library.
Case Studies
Read about how our clients have improved their innovation, product development, and invention & intellectual property management processes.
More Information
Would you like more information on our proven process? SCHEDULE A DISCUSSION ONLINE, or call us now at 412-489-5900 x4.