SUPPORT IS OUR TOP PRIORITY!
One of our top priorities at MindMatters Solutions is to provide our clients with prompt and friendly support, whether it’s to answer a question or help resolve an issue. Once a MindMatters solution is installed, our Support Team ensures that customers are supplied with the resources necessary to maximize their return on investment. We assign each customer a Support Specialist who is familiar with their solution and processes, so that they receive guidance that is specific to their needs.
MindMatters Solutions Support Includes:
- Submit support requests via email, phone or web.
- Web-based knowledgebase for documentation and FAQs.
- Prompt and thorough troubleshooting of issues.
- Weekly system checks to ensure the health of your solution.
- Notification and implementation of system updates.
- Remedial training on an variety of topics.
John Stowell, Director of Innovation, Zep Inc.
"StageTrak is very customizable to your needs. Once it's up and running it's pretty intuitive. It's much simpler to operate than most of its competitors."
"We avoided $750,000 in cost in North American alone last year because we're being more selective and going after better intellectual property."
"Flagpole offers novel social marketing techniques to partner and collaborate with the National Poison Control Center community."
Tom Mauss, Chief Executive Officer
"We were impressed with MindMatters’ entire Step by Step Innovation process. They helped us identify areas where we might fail, and successfully navigated around those obstacles."
"Our R&D idea submissions have tripled over the whole of the previous year."
Gregg Edwards, Chief People Officer
"Allows us to not only capitalize on the brilliance of our employees, but also to collaborate on organizational issues in a much more engaging, satisfying way."
Director of R&D
"The MindMatters software has really worked out for our team. It has enabled us to develop a process that effectively mines the innovative thoughts of R&D. Our invention disclosure count is through the roof compared to pre-MindMatters numbers."